Conflict Management ~ Mental Health Awareness ~ Driver CPC.

If we shout no one listens

Who are we?

Ram Training Professional Development Ltd (RTPD) has been delivering industry specific training since 2010.

Our training is continually reviewed to suit the organisation we are working with. Over this 12-year period course content has changed to meet the needs of our clients’ needs and the environment they operate in.

We offer a Level 2 qualification in Conflict Resolution and Mental Health Awareness, accredited by the Driver and Vehicle Standards Agency (DVSA)

Sectors We Work With

Why should organisations invest in Conflict Management big or small?

Corporate Behaviour

Negative Action

In business sometimes it the easy option to ignore a problem until you are forced to act. In general terms a negative outcome can be traumatic for the organisation and expensive. In fact, very expensive a previous client of ours said that the pre-trial legal costs for a highways operative who had assaulted a member of the public whilst in their place of work was £650,000.

Continuous Review

Identify the risk and act on it. Plan a conflict management strategy. Identify where this plan or policy will appear. Then implement the plan, training is decisive and enables the work force.


Positive Action

Identify the risk

Act once you have identified the problem (this where training and policy change appears)

Tough Medicine

Some organisations are surprised by the fact that their work force is at fault rather than the service user. Or a combination of the two. We are only human. Our training has an emphasis on discussing addiction to alcohol and non and prescription drugs.

What do we offer?

In a nutshell the 1-day training day is designed to wrap around the normal working day.

However, we can train weekends and evenings to facilitate night workers shift patterns.

About the training

A class size is based on 8 delegates/learners. Why. We have found smaller class sizes actively encourage better professional discussion and learner participation.

The smaller class size also allows individuals to discuss their experiences and concerns particularly when it’s about their own mental health.

We actively encourage managers to get involved and attend training.  So much can be achieved in improving communication with an informal chat and a cup of coffee.

Course Content:

The Law (Education and Understanding)

What is conflict resolution Definitions and Types of Violence/Aggression the use of Reasonable Force


Reporting Procedures, Aids to Reporting using a number of simple techniques. How to conduct a post incident debrief.  



Trigger Factors (Why do people behave the way they do), understanding Challenging Behaviour or Violence (considering the impact of poor mental health to improve better conflict resolution).


Understand and learn a number of tried and tested de-escalation techniques. 

Client Responsibilities

The organisation is responsible to provide teaching space, parking, and provision for delegates refreshments. The lunch break is short (only 30 minutes), so we ask the organisation to provide feeding for all delegates. 

Contact us